Two Swiss vendors, two different jobs. Askolia is ready-to-use customer messaging for humans and AI. Deeplink is a broader sovereign AI platform for custom automation, private cloud and on-premise projects.
Signed direct/group chat, optional client-side encryption
Website chatbot + Microsoft Teams
Deployment
Managed SaaS, core data in the EU
Swiss cloud, private cloud or on-premise
Buying process
Self-serve, 7-day trial
Demo and project-led deployment
Public pricing
CHF 49–200/project/mo annually; AI from CHF 99
Eco AI suite from CHF 900/mo, excluding VAT
Track record
Young product
Founded 2019, 40+ organisations
Shaded cell = the clearer advantage on that row. Pricing as of October 24, 2026.
What Deeplink is
Deeplink is a Swiss sovereign AI platform for SMEs and public administrations — not just a live-chat product. Its no-code toolbox combines document-grounded chatbots, smart search, an internal GPT, meeting-minutes generation and autonomous agents. It offers shared Swiss hosting, dedicated private cloud and on-premise deployment. Founded in 2019, Deeplink says it serves more than 40 organisations, with public case studies in transport, government, retail and associations.
Where Deeplink wins
True Swiss data sovereignty: Deeplink says its standard cloud is hosted in Switzerland, and it also offers dedicated private-cloud and on-premise deployments. Askolia's core data is hosted in the EU, not Switzerland.
A much broader AI toolbox: document-grounded search, internal GPT, meeting-minutes generation and autonomous agents that can act in ticketing, email and CRM systems.
A stronger fit for public administrations and regulated organisations that need project support, governance, traceability and control over infrastructure.
More evidence and maturity: founded in 2019, more than 40 organisations served and public case studies including Lausanne Public Transport, which reports 800+ conversations in under a month and over 80% customer satisfaction.
Where Askolia wins
Ready to try and buy: create an account, install the widget and test the full product for 7 days without a card. Prices and plan limits are public.
Built around human customer conversations: a shared inbox, assignment, statuses, visitor context, attachments and email continuation sit beside AI-enabled assistance that keeps people in the loop.
Native app messaging: signed direct and group conversations between your own users, with optional AES-GCM client-side encryption. Deeplink's public offer focuses on AI assistants rather than in-app user-to-user chat.
Published per-project pricing with unlimited human agents. Growth and Scale include AI without per-resolution fees, subject to conversation and AI Search generation limits.
Deeplink pricing, in plain terms
Verified October 24, 2026: Deeplink publishes monthly Eco packages at CHF 900 for AI Starter with 30 users, CHF 1,800 for AI SME with 100 users, and CHF 4,850 for AI Enterprise with 300 users, excluding VAT. Performance packages cost twice as much; additional users and options cost extra. Private cloud and on-premise deployments require a quote. These packages include an internal GPT, workflows and meeting minutes alongside a web chatbot. Askolia costs CHF 49, 99 or 200 per project per month billed annually, or CHF 59, 119 or 240 with monthly billing. AI starts on Growth at CHF 99 with annual billing or CHF 119 monthly. Conversation and AI Search generation limits apply. Compare the features and hosting you need before estimating savings.
Which should you choose?
Choose Deeplink
Pick Deeplink if Swiss-only hosting, private cloud or on-premise deployment is non-negotiable, or if you need a tailored AI programme spanning internal knowledge, autonomous workflows and customer-facing chatbots. It is the more capable and proven sovereign-AI choice.
Choose Askolia
Pick Askolia if your immediate need is customer messaging: a website widget, a shared human inbox, optional FAQ AI, email continuation or signed chat inside your app — with self-service onboarding and a public per-project price.
Askolia vs Deeplink — FAQ
Is Askolia an alternative to Deeplink?
For customer messaging, yes; as a complete sovereign-AI platform, no. Askolia replaces the website-chat and support-messaging layer with a shared human inbox, optional FAQ AI and in-app chat. Deeplink remains the better fit for internal GPT, autonomous workflows, Swiss-only hosting, private cloud or on-premise deployment.
What is the main difference between Askolia and Deeplink?
Askolia is a customer messaging product built around human agents, with AI available on Growth and Scale. Deeplink is a broader AI work platform built around chatbots, RAG, internal knowledge and process automation. The overlap is the customer-facing AI chatbot; the centre of gravity is different.
How much does Deeplink cost?
As of October 24, 2026, Deeplink's Eco AI suite starts at CHF 900/month excluding VAT. Performance packages cost twice as much, with extra charges for additional users and options. Askolia Growth costs CHF 119/project/month, or CHF 99/month billed annually, for website AI and support within its usage limits. The two offers cover different features and hosting requirements.
Where does each product host customer data?
Deeplink states that its cloud and data are hosted in Switzerland, with private-cloud and on-premise options. Askolia is edited by a Swiss company, but its core chat data is hosted in the EU. If data must stay physically in Switzerland, choose Deeplink.
Which is better for customer service?
Choose Askolia when human agents need a shared inbox and customers must be able to continue a conversation by email or inside your app. Choose Deeplink when the goal is deeper AI automation — document-grounded answers, automatic ticket creation and routing, internal knowledge search — especially with Swiss sovereignty requirements.
Full disclosure: Askolia is our product, so we’re not a neutral party — but every Deeplink figure here comes from public sources, current as of October 24, 2026. Competitor pricing changes often; check their pricing page for the latest. Askolia is a young product, and some features are still on the roadmap.