Continue the conversation after the browser closes

Live chat should not force both sides to stay on the same page. Email continuation lets a missed website reply carry on beyond the original visit.

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7-day free trial · no credit card · unlimited agents

How the conversation moves

01A visitor starts a conversation on your website
02They leave before your team can answer
03The support thread continues by email instead of going cold

What this feature changes

One conversation, not a second ticket

Email continuation belongs to the same support thread rather than creating a disconnected follow-up for the team.

Useful for human-first support

Teams can answer on their own schedule without asking visitors to wait on the website for a response.

Included across plans

Email continuation is part of Starter, Growth and Scale alongside the website widget and shared inbox.

Less waiting in a tab. Fewer conversations lost to timing.

The original website conversation remains the source of truth while email gives the visitor a practical way to continue when they are no longer online.

Build the rest of the conversation

Connect this feature with the parts of Askolia that fit your workflow.

Website chatA branded support widget with visitor context, attachments and follow-up when someone leaves.Shared inboxEvery project, unread state, assignment and visitor context in one workspace for the whole team.AI-enabledFAQ answers and private reply drafts, with your team always in control.

See how it fits your project

Askolia is priced per project with unlimited agents. Start with the conversation path your customers already use.

Start free trial

7-day free trial · no credit card · unlimited agents